Responsible Gaming

At 3999bde Responsible Gaming – Keep it fun, keep it safe

Gaming should be a source of fun, not stress. 3999bde believes every player deserves a safe and healthy gaming experience, which is why we provide all the tools and support needed for responsible play.

18+ Only Set Time Limit Budget Control Benefits of Self-Exclusion
Important Notice

Gaming is entertainment, nothing more. If you feel it is affecting your life negatively, seek help right away. 3999bde is always here for you.

Our Responsible Gaming Tools

Features 3999bde offers to keep you safe

Setting a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set; increasing a limit requires a 24-hour waiting period.

Set a Time Limit

Decide in advance how long you'll play each day. Your account will be automatically locked once that time limit is reached.

Cooldown Break

Temporarily close your account for anywhere between 24 hours and 30 days. Your balance will be preserved, but you won't be able to play during this period.

Self-Exclusion

Close your account for anywhere from 6 months to permanently. Access will be fully blocked for the entire duration of self-exclusion.

Gaming History Tracking

Review your gaming history, win/loss record, and spending summary to assess your own habits.

Real-Time Alerts

You'll receive automatic notifications as you approach your set limits. Stay informed, stay safe.

What is Responsible Gaming?

Responsible gaming means keeping gaming a healthy part of your entertainment — not necessarily playing less, but playing mindfully. 3999bde's responsible gaming approach is built on three core principles: time control, money control, and emotional control.

Like millions of players in Bangladesh, you may see gaming as a way to unwind from daily stress. That's perfectly normal. But when gaming itself becomes a source of stress, it's time to take a step back.

Responsible gaming means knowing your limits and enjoying yourself within them.

Core Principles of Responsible Gaming

  • Gaming is never a source of income — it is entertainment only
  • Only bet money you can afford to lose
  • Avoid playing under the influence of alcohol or when emotionally charged
  • Stop chasing losses in hopes of winning your money back
  • Spending time with family and friends matters more than gaming

Recognize the warning signs

Gaming addiction develops gradually — often before you even realise it has started. If you notice any of the following signs, it's time to pay attention:

Financial Signs
  • Spending beyond your budget
  • Playing with borrowed money
  • Chasing losses by playing repeatedly
  • Cutting back on household expenses to spend more on gaming
Behavioral Signs
  • Losing sleep because of gaming
  • Withdrawing from family and friends
  • Losing focus at work or in studies
  • Feeling irritable or angry when unable to play

If you notice these signs, don't wait — contact our support team or use the self-exclusion option.

How to Set Your Limits

In your 3999bde account settings, you can easily set a range of limits. Each limit takes effect immediately, but removing one is deliberately made harder.

1
Go to Account Settings

Log in and click the profile icon in the top right corner. Look for the "Responsible Gaming" option.

2
Choose the type of limit

Deposit limit, time limit, or loss limit — choose what works best for you.

3
Set your amount and duration

Choose a daily, weekly, or monthly limit and enter the amount. Reductions take effect immediately.

4
Confirm

A confirmation link will be sent to your email. Your limit activates once you click it.

Tip: Requests to increase a limit are subject to a 7-day cooldown period. This is intentional — it's there to prevent impulsive limit increases.

Self-Exclusion

If you feel you need a complete break from gaming, self-exclusion is the most effective option. 3999bde offers three self-exclusion choices:

  • 6-Month Self-Exclusion: Your account will be inaccessible during this period. You will need to reapply once it ends.
  • 1-Year Self-Exclusion: For long-term breaks.
  • Permanent Exclusion: Once done, the account can never be reopened.

During self-exclusion, we will not send you any marketing messages, and any attempt to open a new account will be blocked.

Contact support to request self-exclusion. Our team will activate it within 24 hours.

Minor Protection

3999bde is strictly for players aged 18 and above. We protect minors through the following measures:

  • Date of birth verification is mandatory at registration
  • National ID or passport verification as part of the KYC process
  • Suspicious accounts suspended immediately
  • Account permanently closed if a minor is detected

If children or teenagers are in your household, make sure parental controls are enabled on your device and always log out after your session.

Help & Guidance

You don't have to face a gaming problem alone. 3999bde is here to support you and can point you toward professional help when needed.

3999bde Support

Our responsible gaming team is available 7 days a week, from 9 AM to 11 PM. Mention "Responsible Gaming" in the support chat to be connected with a specialist.

Professional Support

Gaming addiction is a mental health condition that may require professional help. In Bangladesh, the National Institute of Mental Health (NIMH) and various counselling centres offer support in this area.

Asking for help isn't a sign of weakness — it takes courage. We're here to help, not to judge.

Quick Support
  • Type "RG Help" in the support chat
  • Email: [email protected]
  • 7 days a week support
  • Talk in Bengali
Core Tools
  • Deposit Limit
  • Time Limit
  • Cooldown Break
  • Self-Exclusion
  • Gaming History
  • Real-Time Alerts
Keep in mind: Gaming is for fun. Chasing losses by playing more is never the answer.

Yourself Assess

Answer the following questions honestly. If more than 3 of your answers are "yes", consider seeking help.

1

Do you end up spending more than your set budget and regret it afterward?

2

Do you keep playing in an attempt to recover money you've lost?

3

Has gaming caused problems in your personal relationships or professional life?

4

Do you feel irritable, angry, or restless when you are unable to play?

5

Do you hide information about your gaming from the people close to you?

6

Have you tried to stop gaming but kept failing?

If you feel you need help, contact our support team or opt for self-exclusion.

Set limits on your account

Our Security Commitment

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18+ Verification

A strict age verification process ensures only adults can play.

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Secure Transactions

All transactions are SSL encrypted. Your funds are completely secure.

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24/7 Support

Our support team is available around the clock for any issue you may face.

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Player Welfare

Player wellbeing and safety always come before profit.

General FAQ

Reducing your limit takes effect immediately. However, increasing a limit requires a 7-day cooling-off period. This is intentional, to prevent impulsive decisions made in the heat of the moment.

Your balance will be safely held during self-exclusion. Once the period ends, you may apply to have it returned. For permanent exclusion, our support team will assist you with the withdrawal.

A cooldown break is a short-term pause (24 hours to 30 days) that you set yourself. Self-exclusion is longer-term (6 months or more) and cannot be cancelled by you while it is active.

If you suspect a family member has a gaming problem, reach out to our support team. We'll offer confidential guidance and refer them to a professional counselor if needed.

Yes, completely free. Deposit limits, time limits, cooling-off breaks, self-exclusion — all tools are available at no cost. There are no charges for using them.

Play Safe, Stay in control

Join 3999bde and experience the benefits of responsible gaming for yourself. Your safety is our commitment.

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